EQUIPMENT HIRE FAQ

Up to 24 hours, unless your booking shows a different collection and return window. Selected gear can be collected after 3pm the day before and returned by 10am the next morning at the one day rate. We'll confirm that with you.

Creative Kicks Media, The Cotton Mills, 38/91 Moreland Street, Footscray VIC 3011. Appointment only, we're not a walk in shop.

Yep. Melbourne delivery starts at $82.50 including GST each way. What you pay depends on location, timing, how much gear's going, access, and whether setup or crew are involved.

Not unless it's listed in your booking. Delivery's transport only by default. Setup, testing, pack down and onsite technical support can all be added.

Certain gear can go by freight. You'll need to give us accurate delivery info and stick to the packing, tracking and handover requirements in your booking.

Yes. Starts at $200 and climbs from there depending on the gear's value, hire length, transport, location and how we read the risk.

No. It just reserves the amount on your card. We only capture some or all of it if you actually owe something under the Hire Schedule.

Any amount not properly payable is released or refunded promptly after the equipment's been returned, checked, and any necessary assessment's been completed. Your bank may take additional time to update your available balance.

A 100 point check, same idea as a bank. At least one primary document, a passport, driver licence, birth certificate or citizenship certificate, plus enough secondary documents like a utility bill, bank statement or Medicare card to reach 100 points total. We'll send you an ID Verification Form to complete online right after you book.

Usually, yes, when we've approved the collector in advance. They might need their own photo ID. Whoever's named on the booking stays responsible unless we've agreed otherwise in writing.

Yeah, that's half the job. Send us the job type, date, location, room size, how many people or mics, and any gear you already have, and we'll sort you a package or a gear list.

Basic remote setup and troubleshooting support is available Mon to Fri 10am to 6pm and Sat 10am to 2pm. After hours support isn't guaranteed. Call outs, replacement delivery, site attendance and technician services may be charged.

Stop using it if it may be unsafe and contact us. Don't open, modify or repair the equipment. We'll help troubleshoot it and work out the right next step.

Tell us immediately. The equipment will be inspected and the reasonable repair or replacement cost assessed. We'll provide a written explanation and available supporting material before capturing or charging an amount where permitted.

An optional contractual limit on your liability for covered sudden and accidental physical damage. It costs 10% of the equipment hire subtotal, minimum $25 plus GST. For covered damage, liability is capped at the lower of the reasonable repair or replacement cost and $1,000 per separate incident. It's not insurance.

No. It doesn't cover loss, theft, unexplained disappearance, misuse, reckless or intentional damage, unauthorised use or repair, late return, cleaning or other listed exclusions.

Contact us and the police immediately. You'll need to obtain a police event or report number and reasonably assist us and our insurer.

The reasonable replacement cost may be charged. Check every case, cable, power supply, adapter and small accessory before returning the equipment.

Contact us before the agreed return time. Extensions must be approved in writing. An unapproved late return may be charged at one additional daily hire rate, with further daily rates if the equipment remains overdue.

Cleaning, decontamination, repacking and bench labour may be charged at $75 an hour plus GST. Bring it back clean, dry, properly packed, cables coiled.

Not without our say so in writing. No sub hiring, selling, pledging, altering, relocating to an address that isn't on the booking, or using it for something it wasn't built for. Ask us first if the location changes.

For a change of mind cancellation: 48 hours or less before the hire period begins, no refund. More than 48 hours but less than 15 days, 50% refund. 15 days or more, full refund. Approved non recoverable third party costs remain payable.

No. Nothing in the Creative Kicks terms removes rights or remedies that can't legally be excluded, including rights under Australian Consumer Law.