PRIVACY & COOKIES POLICY

Good Boy Creative Production Pty Ltd trading as Creative Kicks Media (“Creative Kicks”, “we”, “us” or “our”) respects the privacy of our customers, clients, website visitors and other people we deal with.

This policy explains how we collect, hold, use and disclose personal information and how cookies and similar technologies are used on the Creative Kicks website.

Where the Privacy Act 1988 (Cth) applies to us, we comply with the Australian Privacy Principles. We also use these principles as the basis for how we manage personal information generally.

Nothing in this policy limits any rights you may have under applicable Australian privacy, consumer or other laws.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you deal with Creative Kicks, the personal information we collect may include:

We only seek to collect information that is reasonably necessary for our business activities or that we are otherwise permitted or required to collect.

Some equipment hire bookings require additional identity and address verification before equipment can be released.

Depending on the booking, this may include:

We will provide instructions for submitting identity documents through an approved method. Identity documents should not be sent through an unapproved channel.

We use this information for purposes such as verifying identity and address, managing equipment security, preventing fraud and dealing with insurance, loss, damage or legal matters.

We do not use government issued identification numbers as our general customer identification number.

We generally collect personal information directly from you when you:

We may also receive personal information from another person or organisation where it is reasonably necessary for the work we are doing. Examples include a producer, employer, agency, production company, event organiser or customer providing the details of a site contact, crew member, authorised collector or other person involved in a booking.

We may receive information from payment providers, booking systems, referral sources, delivery providers and other service providers involved in completing a transaction or service.

We may collect, hold, use and disclose personal information to:

If information we reasonably require is not provided, we may not be able to provide a quote, accept a booking, release equipment, process a transaction or provide the requested service.

Sensitive information has a particular meaning under Australian privacy law and includes information such as health information, racial or ethnic origin, religious beliefs, political opinions, sexual orientation and criminal record information.

Creative Kicks does not generally need sensitive information to provide its services.

If sensitive information is required for a particular legitimate purpose, we will only collect or use it where permitted by law and, where required, with consent.

Please avoid providing sensitive information to us unless it is genuinely required.

We use third party systems and service providers to operate the business.

Personal information may be disclosed to service providers where reasonably necessary for them to perform services on our behalf or help us complete a booking or project.

These may include:

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

A service provider’s own handling of personal information may also be governed by its privacy policy and contractual obligations to us.

Some of the software and infrastructure providers we use operate outside Australia or use international data centres and subprocessors.

As a result, personal information may be stored, processed or accessed outside Australia.

Depending on the services involved, these locations may include the United States, the Netherlands, Ireland, Luxembourg, the United Kingdom, Spain, Israel and other locations used by our service providers.

For example, Booqable operates from the Netherlands and uses a number of international infrastructure and service providers. Dubsado operates from the United States. Other global providers may process information in multiple countries.

Provider infrastructure and processing locations can change over time.

Where Australian privacy law applies to an overseas disclosure, we take reasonable steps required by that law in relation to the handling of personal information.

Payments may be processed through third party payment providers.

Creative Kicks does not need to receive or store your complete payment card details where those details are entered directly into a payment provider’s secure payment system.

Payment providers may collect information necessary to process a payment, confirm a transaction, prevent fraud, issue a refund or manage a card authorisation or security hold.

Their handling of payment information is also subject to their own privacy and security practices.

We may use contact information to communicate with existing or prospective customers about Creative Kicks services, equipment or relevant business updates where permitted by law.

Marketing communications will provide a way to unsubscribe where required.

You can also ask us at any time to stop using your personal information for direct marketing.

Transactional communications relating to an active enquiry, quote, booking, invoice, equipment return or project are not marketing communications and may still need to be sent.

Our website uses cookies and similar technologies.

A cookie is a small piece of data stored by a website or service on your browser or device.

We may also use technologies such as browser storage, tags and tracking pixels. References to cookies in this policy include similar technologies where relevant.

Some technologies are required for the website and booking system to operate.

They may be used for purposes including:

Disabling these technologies may prevent parts of the website from functioning properly.

Functional technologies may remember choices or provide additional website functionality.

These can include settings or preferences relating to the website, products, hire dates or booking process.

We may use analytics technologies to understand how visitors find and use the Creative Kicks website.

Information may include:

We use this information to improve website performance, navigation, content and the effectiveness of our marketing.

Where enabled, advertising technologies may be used to measure advertising campaigns, understand whether advertising results in enquiries or bookings and make advertising more relevant.

This can involve advertising platforms receiving information about activity on our website.

We do not intentionally configure advertising or marketing technologies to collect the contents of private enquiry fields, payment details, identity verification documents or other information submitted through private customer forms.

Parts of the website may use or link to services operated by third parties, including booking systems, video platforms, maps, social media or other embedded content.

Those services may use their own cookies or similar technologies when they are loaded or when you interact with them.

Their privacy practices are governed by their own policies.

The Creative Kicks website provides controls for managing non essential cookies and tracking technologies.

You can:

Strictly necessary technologies cannot generally be disabled through these controls because they are required for core website or booking functionality.

You can also block or delete cookies using your browser settings. Blocking all cookies may affect website, cart, account or booking functionality.

We take a privacy conscious approach to website tracking.

Tracking technologies should not be placed on identity document upload pages, payment fields or other areas in a way that intentionally sends the contents of private or sensitive customer information to advertising platforms.

Analytics and advertising configurations may change as the website evolves. We will update this policy where those changes materially affect how personal information is handled.

We take reasonable steps appropriate to the information and systems involved to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include access controls, authentication measures, restricted staff access, secure service providers, system security controls and appropriate procedures for handling higher risk information such as identity documents.

No online or electronic storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable law, including notification obligations under the Notifiable Data Breaches scheme where that scheme applies.

We do not apply a blanket retention period to every type of personal information.

How long information is retained depends on why it was collected and whether it is still reasonably required for business, contractual, accounting, insurance, dispute management or legal purposes.

Some financial and business records must be retained for periods required by law.

Higher risk information, including identity verification documents, should not be kept for longer than reasonably necessary for the purpose for which it was collected unless there is a lawful reason to retain it.

Where personal information is no longer required and applicable law permits, we take reasonable steps to destroy it or de-identify it.

Backup systems and third party platforms may retain information for additional periods according to their normal backup and deletion processes.

You can ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact us using the details below and tell us what information you are requesting.

We may need to verify your identity before providing access or making a correction.

We will not charge you simply for making a request. Where permitted by law, reasonable costs associated with providing access may apply and we will explain those costs beforehand.

There may be circumstances where we are permitted or required to refuse access or correction. Where required by law, we will explain the reason.

If you believe we have mishandled your personal information, contact us and provide enough detail for us to understand the issue.

We will review the complaint, investigate where necessary and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to complain to the Office of the Australian Information Commissioner.

Our website contains links to websites and services operated by other organisations.

We are not responsible for the privacy practices of an independent third party once you leave our website or deal directly with that provider.

You should review the relevant provider’s privacy information where appropriate.

Our website, booking systems and service providers change over time.

We may update this Privacy & Cookies Policy to reflect changes to our business practices, technology or legal obligations.

The current version will be published on this page and will show the date it was last updated.

Where a change materially affects how we handle personal information, we may take additional reasonable steps to notify affected individuals where appropriate.

Privacy enquiries, access or correction requests and complaints can be submitted through the Contact page on our website.

You can also contact us at:

Creative Kicks Media

Good Boy Creative Production Pty Ltd

The Cotton Mills

38/91 Moreland Street

Footscray VIC 3011

Australia

Phone: 1300 483 269